Dominion Colour Corporation

Working Together for Quality®

Customer Satisfaction Survey 2016

Thank you for contacting Dominion Colour Corporation (DCC), we appreciate the time and effort you have taken to provide us with your comments. We review the comments from customers and implement changes to improve your experience with DCC. If you would DCC to contact you, please complete the contact information section below

Are you contacting DCC because you(*)

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(Please provide some detail if other)
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May we contact you in response to your comments?(*)
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Yes (contact information is as follows, complete below if Yes)

a. Name (First, Last)(*)
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b. Title
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c. Company(*)
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d. Phone Number(*)
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e. Email(*)
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Question 1. Please indicate your level of satisfaction with DCC and its employees and distributors for each of the following areas: (Please check one box per item)

EVALUATION OF DCC/ DISTRIBUTOR:

Overall quality of service.........................(*)

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Communications with DCC employees

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Sales personnel ......................................

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Technical service ....................................

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Delivery service.......................................

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Order processing ....................................

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Shipping documentation .........................

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Product quality ........................................

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Product packaging ..................................

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Statements and invoicing........................

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Product pricing ........................................

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Product literature.....................................

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Question 2. The following are a number of statements about DCC, its employees and distributors. Based on your experience with DCC please indicate the extent to which you agree or disagree with each of these statements. Even if you are not personally involved in any area, please give your opinions based on what you may have seen or heard.

Employees are always friendly and courteous .............................................

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Employees resolve problems and complaints promptly and efficiently ......

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Employees respond quickly to requests................................................

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Employees understand your company’s needs .................................

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The information provided by employees is always reliable ...............

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Sales personnel are knowledgeable about DCC products.............................

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Sales personnel always follow through on their promises..................................

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Product brochures and displays are well organized, informative and easy to understand .......................................

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Product brochures are very useful and frequently used.....................................

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Technical Service reports provide accurate, understandable, objective assessments ........................................

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Technical Service personnel are knowledgeable about DCC products and applications ...................................

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Orders are always delivered on time.....

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Orders are always delivered complete ..

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Deliveries always contain the correct items.....................................................

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Products are always delivered undamaged ..........................................

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The paperwork you receive is always accurate................................................

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Orders are confirmed promptly..............

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Order personnel are professional, responsive and courteous....................

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Invoice statements are always accurate................................................

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Question 3

a) During the past twelve months have you had any problems with DCC products or service?

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b) Please describe the nature of the problem you experienced in the space below
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d) Please describe the reason(s) why you were not satisfied with the way your problem was resolved.
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c) Were you very satisfied, somewhat satisfied, not very satisfied or not at all satisfied with the way this problem was resolved?

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Question 4. We are interested in how important you feel each of the following factors are when selecting pigment suppliers. For each item below, please indicate whether you feel the supplier attribute is essential (you would not do business otherwise), very important, but not essential, somewhat important, nice to have or not at all important. Under the column labeled “Most Important”, please select the three attributes you feel are most important overall.

Product colour consistency....................

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Product performance characteristics (e.g., bleed and heat resistant) ...........

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Product packing options ........................

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Packaging quality...................................

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Product innovativeness..........................

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Product availability when required.........

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Local warehousing.................................

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Products delivered on time ....................

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Information availability for products..

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Quality of technical service reports........

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Responsiveness to your inquiries..........

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Speed of quotations when requested....

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Product pricing.......................................

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Volume discounts ..................................

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Credit terms ...........................................

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Reputation of company in industry ........

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Question 5. Please indicate whether you feel each of the following pigment suppliers performs well in each area. If you feel a supplier does well in a given area, check the box under that supplier’s column. If you do not think a supplier does well in a given area or you are not sure, leave the item unchecked for that supplier. You may select as many or as few suppliers as you think is appropriate for each item.

Product colour consistency....................

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Product performance characteristics (e.g., bleed and heat resistant)

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Product packing options ........................

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Packaging quality...................................

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Product innovativeness..........................

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Product availability when required.........

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Local warehousing.................................

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Products delivered on time ....................

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Information availability for products

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Quality of technical service reports........

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Responsiveness to your inquiries..........

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Speed of quotations when requested....

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Product pricing.......................................

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Volume discounts ..................................

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Credit terms ...........................................

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Reputation of company in industry ........

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Question 6. a) Currently, what percentage of the pigments used by your company are:

Lead chromate pigments:
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All other colur pigments:
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b) 12 months from now, what percentage of the pigments used by your company will be

Lead chromate pigments:
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All other colur pigments:
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Question 7. a) Currently, what percentage of the pigments used by your company are manufactured in:

North America:
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Europe:
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India:
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China:
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Others: (Specified Location with %)
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b) Do you expect that the percentage of pigments purchased from India and China will increase or decrease over the course of the next year?

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c) Twelve months from now, what percentage of the pigments used by your company will be manufactured in:

North America:
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Europe:
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India:
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China:
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Others: (Specified Location with %)
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NOW, PLEASE ANSWER THESE FEW ADDITIONAL QUESTIONS FOR CLASSIFICATION PURPOSES ONLY.

Question 8. Which of the following best describes your company’s line of business?

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Other (Please Specify):
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Question 9. During 2013, what was the approximate value of your purchases from DCC (in U.S. dollars)?

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Question 10. a) What percent of your pigment purchases are currently made from DCC?
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b) Since 2012, has the percent of pigment purchased from DCC:

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Question 11. How long have you been a customer of DCC?
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